“It wasn’t just what they did before the money was spent, it was what they did after the project was complete and the bills had been paid…”
“It wasn’t just what they did before the money was spent, it was what they did after the project was complete and the bills had been paid…”
Christian discusses his Decision-Making-Process along with his Experience from start to finish. He had 5 other Paver Estimates & Chose INSTALL-IT-DIRECT. Find out WHY?
Wade shares his experience with his recent Paver & Artificial Grass Installation. He talks about how he found out about INSTALL-IT-DIRECT, and why he chose them to install his project.
Bill talks about how integrity & professionalism are 2 qualities that very important to him when making a decision on what contractor to choose for his patio paver project.
Alicia talks about her new Synthetic Turf Installation and her experience working with INSTALL-IT-DIRECT.
I had my artificial turf installed in my backyard in March. I had expectations of how it should look but when I came home the installers had really exceeded my expectatons. The lawn looked perfect and I look forward to enjoying my new lawn for years to come. The salesman Ron was professional and answered any questions I had and saw the project through and made my dream yard a reality. Thank You!
Our new turf looks so good the neighbors think it’s real! Out of 5 other leading contractors Install It Direct offered the best product at the lowest price. Ron explained the whole process and showed us samples of the turf and the filler which also helped us make our decision. Great customer service, excellent job and as a result-beautiful backyard. Install It Direct is the best choice in San Diego if you want to have quality turf, low price and great customer service.
These guys had excellent attention to detail and were prompt, hard working, and incredibly polite. They cleaned up as if they had never been there, and the work looks great. Highly recommend both the business model and the company.
Install it Direct just finished putting pavers in my courtyard and a sidewalk on the side of my house. What a difference it makes. I love the work and Tim was wonderful to work with. I would recommend the company to anyone. My neighbors were so impressed, they had work done also.
My husband and I consulted with five companies, none of which we felt comfortable with either the consultation, the quote and/or the layout. Install-it-Direct was the 6th we met with and I am so thankful of our decision. They were able to setup a consultation within a very short amount of time and provided a very comprehensive idea of costs and exactly what work would be done. Luke gave us additional suggestions that we never would have thought of and now our backyard is complete with pavers, sod and a garden area. Definitely a hard working team with very competitive pricing. They scheduled and completed the work in no time. I can’t imagine it turning out any better and couldn’t be happier with our new backyard.
I recently had my patio and front walk installed with pavers by install it direct. I am very pleased with the way it turned out. They finished the job on time and I highly recommend them.
We genuinely appreciate the hard work (11-12 hour days), and definitely understand what Tim meant when he told us before we chose Install It Direct that one thing he could offer that no other company could was his crew.
Everyone we delt with, from the bobcat operator to the workers who laid the pavers to the supervisor and of course Ron were always courteous and conducted themselves in a business like manner. We would not hesitate to recommend them to our friends and family and anyone else who asks about our beautiful courtyard.
Tim was great to work with from the start. The day he came out to give us an estimate, Tim delivered a comprehensive, accurate quote with a detailed diagram which was very professional. He held true to his price quote, and was competitive within his market space. Once we agreed on the job start date, him and his awesome crew showed up early and ready to work. We look forward to working with them in the future…hopefully next time we’ll be installing a BBQ area and/or fire pit!
love my water saving synthetic turf. Tim was very cordial and responsive. Got a referral from a friend last minute, he came for a cost estimate, had competitive pricing and was able to schedule my job with his best team in 2 days. Job started and was finished on time, my yard was left clean. Tim was very accommodating and I got honest, friendly vibes from our first conversation. I would highly recommend this company.
Install-It-Direct was fantastic to work with throughout our paver project. I couldn’t believe that one of the owners, Tim, was the one to meet with us when we were interviewing prospective contractors. This was a huge positive for us!!! During our initial meeting, Tim explained Install-It-Direct’s philosophy and didn’t use any type of high-pressured sales pitch (another huge positive).
I needed help installing pavestones on my yard and I only had a week to complete the project. I called Install-It-Direct and passed to Ron Dombroski, one of their consultants. I told Ron my situation and without hesitation he promised to get it done without delay. And he did. Those people who performed the job were professional. They took care of me and I was absolutely satisfied with the result. They are outstanding.
We were very pleased with the quality of work performed by Install-It-Direct regarding our patio and retaining wall installation. Tim represented his company extremely well and although they were not the lowest price, he stressed the quality of their work. Sure enough Sebastian and his crew did a very professional job installing our pavers. Also, Tim worked the job into our time frame. The pavers look beautiful and the the job was completed on schedule.
I cannot say enough good things about my experience with Install-it Direct!! Tim was unbelievably friendly and patient with me during the upfront decision process and Sebastian and his crew were incredible. I cannot think of many other contractors that I hug when they are through with a job. They are real craftsmen and they did a superb job. My house was truly transformed. We did all the hardscape at our home and feel we received a tremendous value. It was worth every penny!
Considering I had about 8 different companies give me some kind of estimate on the work we wanted done, Install-It Direct was the best of the bunch!
Everyone was very patient with me, gave me ideas, listened to me and my ideas and now I am the envy of my block. The turf looks great, the flagstone pavers are to die for….just beautiful and my little boy loves to play in the dirt. Install-it-direct and the other two companies worked great together, I have an awesome yard.
Luke had very good ideas to help us with our plans which the other companies we contacted did not even offer to help with. He actually decreased the work the company would have been contracted to perform by making these suggestions. The end result was that we were very happy with the recommendations he gave and would have been very disappointed with our original ideas. The crew was very hard working, 12 hour days, and very professional.
Tim with Install-It-Direct did a fantastic job. The workers had a complex design that they needed to complete and they nailed it! After the job was completed, a last minute modification needed to be made and Tim was very helpful and responsive by scheduling the workers to come back and make the modifications in a quick fashion. It was a big job and their efficiency was amazing. I am looking forward to bringing them back for more work in the future.
Thank you Luke and INSTALL-IT-DIRECT, INC. for rescuing my backyard. For so long I pretended it wasn’t there because it was so ugly – even with a golf course right behind us. Now it looks like a resort and I couldn’t be more thrilled.
We are very happy with our new patio and fire pit. The crew arrived early and stayed late, working 9-10 hours for 3.5 days in a row. They were courteous, hardworking, and friendly. They cleaned up well at the end of each day. Tim was a big help in taking our ideas and proposing a design that fit within our budget. We would definitely recommend Install It Direct. Thanks again!
Luke and his crew did an outstanding job from the initial design to the final installation of our backyard planter walls, patio pavers and artificial turf. The entire crew was very professional and accommodated us with each and every special request. We love the new look of our backyard and once again enjoy having our friends over to barbeque. Thanks Install-it-Direct!
Thanks to Luke & the Install it Direct crew (mainly Andre, Junior, Rafa & Giovann), my husband now have a completely transformed backyard. Before, we were frightened to even step foot back there, and now, we try to find any opportunity to invite friends and family over for a barbecue! Everyone who sees our beautiful pavers and retaining walls are amazed. My husband and I are so happy with the results- beautiful, quality work done the right way, that will last!
The project was finished ahead of schedule and looks beautiful! The workers were friendly and helpful and left their unfinished work in a tidy manner each day. Any little snags that happened during the project were dealt with immediately and painlessly. It was a pleasure doing business with Install-It-Direct!
Can’t add much to the high praise in all the other glowing reviews except to say it is true and well deserved. My wife and I consider ourselves to be very exacting consumers in our refusal to compromise quality, overpay for it, or accept a lot of BS instead of good service. Luke and his crew were aces on all counts and we would employ them again in a heartbeat. Honest, dependable, prompt, efficient, beautiful result.
Luke was very straightforward, professional, great at communicating what to expect, and how the install was going. None of the hard sell or unprofessionalism of some other vendors.
We had multiple companies come out to quote, and Luke was by far the most reasonable, dependable, and professional. The pavers look terrific, and we are the envy of the street. The crew worked very hard and got the entire project done in about a week, which included pavers surrounding the entire house, planting/sitting wall, grass and sprinkler in the back, etc. Highly recommended!
Great Service at a Great Price! My artificial turf is the envy of my neighborhood. If you are in the market for artificial grass, this is the company you should do business with. I can’t recommend them highly enough!! Thank you Install-It-Direct!
Tim and the Install-It-Direct Team were intent on ensuring our satisfaction with every aspect of the job, from demolition and removal of our existing concrete patio and walkway, to the design and installation of our new hard-scape. We’re very pleased with the quality of the installation, and have thoroughly enjoyed working with such a personable, skilled, and responsive group of professionals. Many thanks, guys!
Just wanted to let you know, we are thrilled with the backyard! INSTALL-IT-DIRECT did an outstanding job and I would definitely recommend you to friends and family in the future! All my best.
We got quotes from several companies for 2 small patios, a curving path and a stacked wall. Install-It-Direct was not only the most inexpensive, but also seemed to be the most honest. They explained the breakdown of their costs and how they marked it all up. Their crew arrived on time, worked hard, and completed the entire project ahead of schedule and to our satisfaction. I would definitely use them again/recommend them for other paver installs.
We were so happy with the entire process from the initial estimate meeting all the way to the final touches of the job. The workers were great as well; very professional and respectful of our home. I am so happy with choosing Luke and Install-it-direct, I would highly recommend them to everyone that might be thinking about pavers.
Thanks INSTALL-IT-DIRECT for working so hard to complete our job on time for our party. Also, thank you for bending over backwards to get everything completed just right. The pavers look great!!!
This is the second paver area we have had installed and the first one was slow, expensive, and the company was not good to work with. Install It Direct provided a great quote, installed 50 ft of driveway in 2 days, and the end result looks great.
The workers are professional and speedy, courteous, and clean. Without a doubt this is the easiest and most hassle-free home improvement project we have ever done, and the price cannot be beat!
A friend was so impressed that Install It Direct has now done work for them. Luke’s suggestions and guidance were perfect. The demo and installation crews were so professional and knew what they were doing… and they were nice. It was a pleasure to have them working on our property. Thank you Install It Direct!!!
Integrity and transparency are rare in the construction industry. Install It Direct is the exception…you can’t go wrong and will save money….a lot of money!
We cannot describe the transformation of our driveway. Our neighbors have come by; they watched a lot of the work involved in putting pavers in place. Not only do the pavers look fabulous – it has made our property more valuable. Your explanations and video of finished and unfinished jobs, showing the total process made so much sense to me what was so astounding, the way the finished job looked, beautifully done.
Install it Direct replaced our side of house with pavers (their suggestion) which turned out beautifully! The quality and speed at which they finished the job was unbelievable. They also filled in a raised planter and turned it into a flagstone covered sitting area. Quality work, fair pricing and great employees! Happy to recommend to anyone!
We had the greatest experience from start to finish with Angel and his crew, and Angel is a true “Artisan” when it comes to quartzite flagstone installation around pools. This crew comes highly recommended, and will be requested on further remodel and installation projects planned in the future for our outdoor entertainment areas.
I am very impressed with the quality of workmanship and the timely manner of completion of the project. Over 5000 square feet of driveway done in 7 working days! Your workers were extremely polite and efficient. I would recommend you to any one without hesitation!
Luke was fair, efficient, and did not nickel and dime. I did a significant amount of research, and compared pricing with several other companies and Install-It-Direct had the best price and quality available.
I have a small patio, and everyone I spoke with wanted an outrageous price to complete the project. Install-It-Direct did it for much less than anyone else and completed the project in a single day. This included demolishing and removing existing concrete as well as modifying existing concrete stairs to preserve the continuity and look of the patio. Their work was amazingly fast!
My new paver patio turned out great and my experience with Install-It-Direct was outstanding. Luke and his group worked hard to make sure I was pleased, they consistently met my scheduling requests and they went above and beyond to assure everything was installed properly and to my liking. A very friendly, professional group and one I would highly recommend for any paver type project. It was refreshing to have a such a pleasant business experience. Thanks again!
The installation was completed ON SCHEDULE & PROFESSIONALLY DONE!!! The contractors were very friendly, respectful, and always ready to give the best service. These guys worked steady all day from early in the morning to late afternoon .Thanks to Tim for the excellent customer service. THANK YOU INSTALL-IT-DIRECT! I recommend it 100%.
We love our new stone-paved patio, artificial turf back and front yards, and DG with paved stepping stone side yard; and so do our neighbors! We liked and trusted Luke from our first meeting; he understood exactly what we were looking for in a completed project and worked with us to ensure that it could be accomplished within our budget. His recommendations on paving, patterns, colors, layout, and turf selections were invaluable to us in making our final decisions. The workmen were efficient and skilled craftsmen who arrived early and stayed late, working tirelessly and unobtrusively each day.
Our new lawn and driveway is beautiful, Install It Direct did a Wonderful Job and their price was much better than the other quotes we had. I would highly recommend them to everyone they were great right from the beginning and were the entire time. We are very pleased!
We highly recommend this company to anyone thinking about doing ANY work to their back yard. Thank You again Install-It-Direct.
My experience with Install It Direct was an excellent one. From the very first time I met with Tim he was so friendly and wonderful at providing me all the information I needed and in giving us ideas on how to make our home more beautiful. I was very satisfied with my final project and would definitely recommend this company to EVERYONE! They are friendly and so good at what they do. I was also very happy with being able to communicate constantly any changes I needed to make. They certainly did an amazing job and I love my new yard… feels like a brand new HOME! Thank you!
They went above and beyond to give us exactly what we asked for and even did some extra things that the other companies said they weren’t able to do! In the end, everything went perfectly and we couldn’t be more thrilled with the results. We are so glad we agreed to get “just one more bid” and as soon as we are able, we’ll be calling Tim and his crew to do our driveway next!
We’re thrilled with the end result and hope to use Install It Direct for future projects. Thank you Luke and Mario!!
When we decide to install pavers in our backyard patio in the future we will definitely have the INSTALL-IT-DIRECT Team back to do the project without any hesitation. Thank you so much INSTALL-IT-DIRECT and we recommend you to anyone who is in need of all your great installation services. GREAT JOB!!!
I LOVE THE END RESULT! The installation was completed ON SCHEDULE & WELL DONE!!! The contractors were very friendly, prompt, and left everything very clean during and after the installation. Luke was also on-site at the beginning of each phase of the project to ensure that everything was completed as planned and also at the end of the project for quality control. I felt the customer service provided throughout the entire process was EXCELLENT! Thank you INSTALL-IT-DIRECT!
We can’t say enough about the CARE and ATTENTION TO DETAIL of the installers with INSTALL-IT-DIRECT. It takes precision and that’s exactly what we received.
Thank You INSTALL-IT-DIRECT for the great work on our project. As you know, we shopped many many installers for our putting green/turf install. You were quick to come out and explain the options and the installation process. Your bid was very competitive and the lowest of the 3 we obtained. A fourth company we called took 3 weeks to get us a bid by which time we were already putting on our new green! A fifth never showed up. INSTALL-IT-DIRECT was able to turn our concept into reality in less than a week. Your installers were timely, professional, attentive to detail, and respectful of our property.
I am so grateful that I found this young, dynamic and knowledgeable team at Install it Direct
We are extremely pleased with the results of our recent Paver Installation experience (Driveway and front walkway). From start to finish; design and construction were timely and professionally executed. The INSTALL-IT-DIRECT TEAM did a wonderful job! We HIGHLY RECOMMEND INSTALL-IT-DIRECT to anyone seeking a paver installation and we would certainly hire you again for future installations. Thank you INSTALL-IT-DIRECT!
From start to finish my experience with INSTALL-IT-DIRECT has been nothing short of a dream come true. Tim and Luke are true professionals excelling at what they do, taking pride in making their customers happy by truly outstanding work, completed in a rocket-like timely manner. The team that dug up, removed and paved my driveway were smart, hard-working, considerate, and very talented men and like Tim and Luke, desired to please. The design embedded in the driveway resulted in a unique and signature aesthetic. AND very importantly the pricing for everything was more than fair. I am OVERJOYED at the finished product and would hire INSTALL-IT-DIRECT again for my next project in a HEARTBEAT! Thank you so much!
We checked the price quote Install-It-Direct gave us against other companies and it was about half the price for the same materials with no small job minimum. Tim Thomas was a no pressure salesman and a pleasure to work with. We had pavers installed on our driveway, walkway and front steps/porch and artificial turf replaced our lawn. Not only do we love it, but so do all our neighbors. The installation team was quick and efficient. I would highly recommend this company. Thank you for a job well done.
Our goal was to create a better entrance to our home and create drought tolerant landscaping. Luke and the INSTALL-IT-DIRECT team completed our front yard pavers in less than 4 days. Great service, great quality, excellent team and very competitive pricing! What more can you ask for. Thank you INSTALL-IT-DIRECT!
Everyone is happy with the work including the neighbors. I was given lots of options to save money and my wife and I are very happy with the work the cleanup and the money saved. I would work with install it direct with no reservations. The job was even better than we had hoped and we have already started using the fire pit. Thank you Install it Direct
We had an entry-way and a courtyard done with pavers and they look awesome. Very happy with the level of service and craftsmanship on the installation. And, was a much more reasonable price than others that I quoted. Overall, A+!
Install It Direct recently completed a paver patio for us in Alpine, CA, and we couldn’t be more pleased with the job. Ron was exceptional from the initial consultation. We had bids from other paver companies and found that you will pay about 3-4x more from the large corporate companies. Install It Direct gave us that small business feel, and came in with a great bid for the project. Ron was professional, and had a no pressure sales approach. The bid was broken down by line item making it easy to adjust to fit our budget.
Ron and his crew worked extremely hard on completing our 675+ sq. foot paver patio. We liked it so well we ended up adding paver stairs to complete the project. Now that the project is complete, we have asked Ron for an estimate to have an existing patio replaced to match the new one!
Install It Direct definitely sets itself apart from its competitors…competitive pricing, great quality, honest, and good follow up!
We are looking forward to working with Install It Direct again!
When I was planning my backyard, I was convinced that I had to do concrete and I couldn’t afford, pavers or a built-in fireplace. Not only did Install-it Direct beat the concrete guys quotes, but they did the work efficiently and professionally. The yard looks amazing and everyone went the extra yard to make sure I was satisfied with the design, the price, & the final product. I can not recommend them more for your backyard project.
We are extremely happy with the work Tim and his crew gave us. Tim was honest and detailed during the entire business. He is a sincere, knowledgeable, creative contractor. His crew was extremely meticulous and professional. The entire crew seemed as if they genuinely cared about the job as if it were being done on their own house. One gentlemen was so meticulous while leveling the yard for the new sod that he re-leveled an entire section because he found one small rock that was not to his liking. The crew communicated every step of the process very well and worked hard to meet our time deadline. The even stayed late two nights which led to them completing the job one day earlier than previously discussed. Their diligence and dedication even showed in the clean up process. I would highly recommend Tim and his crew to anyone.
Our job consisted of leveling of our yard, installation of a long retaining wall against a very large hill, irrigation system repair, and new sod. We, especially our child, love our backyard now and we are spending a lot of time in it.
We were so happy with the work Install It Direct did for us a year ago that we had them back to do a second, more complex project. Luke graciously took our design and made it work. He understood what we wanted and why and really delivered. It turned out even better than we had envisioned. We are delighted with the craftsmanship of the installers. They knew just what to do and how to do it. We are very pleased. Thank you Luke and Sebastian and the whole crew.
We made an appointment with Jeff to look at our back patio and give us an estimate. He was on time to our appointment, had a quote ready the same day, and was ready to start the job the following week. Jeff estimated that the job would take 3 days to complete and when it was all said and done it took only 3 days to complete…which was amazing! This was to take out the old tiles (down to the dirt), put in pavers, re-build the planter & fire pit, and add new top stone with ledger stones. We were very impressed with the crew. They worked hard, fast, and have a great eye for detail. We now enjoy spending time out on our new, beautiful patio. We’re so happy we found install-it-direct!
Our experience with Install-it-Direct has been outstanding in every way. Our job began as a typical driveway and walkway installation, but eventually more than tripled in size to almost 3300 square feet, primarily because of our confidence in the project manger, Laurie Morton. From our first consultation with Laurie, we knew we had found the right company to work with. She is amazingly hardworking, always accessible and available to respond to questions about the process and timetable. Our job had some very challenging aspects and we were impressed that Laurie brought in the crew installation leader and the company president to look at the job and make sure we could get the outcome we wanted. The installation crew (Andre, Rojelio and Guillermo) was also outstanding — very hard working with a keen eye for detail. We could not be happier with the outcome — our pavers look nothing short of stunning! This is a very competitive field with lots of companies to choose from. We feel we found the best with Install-it-Direct: highest quality workmanship, ethical people, and competitive pricing. You can’t go wrong with this company.
Very professional company. I had Jeff come out and he gave an honest estimate. Work on ~500sq/feet of pavers took only 2 days and looks outstanding. No hidden costs. Everything turned out as planed. I would definitely recommend using install it direct.
We used this company to do our backyard patio. There was some demo involved and then putting up a new patio cover. Ron came out and gave us a very detailed quote on the spot. He was also able to work around our schedule for appts. The crew used was vey professional and easy to communicate with. They were also respectful of our garden which is right up against their work area.
Earlier this year we hired Install-It-Direct to widen our concrete driveway by 750 square feet with pavers. We were extremely pleased with how the additional parking area looked once the job was complete.
A few weeks ago, we decided to replace the remainder of our driveway due to cracks and severe discoloration. Without hesitation, I contacted Tim at Install-It-Direct and told him what we wanted to do.
Three days later, an Install-It-Direct crew was at our house to start the demo work. Although the demo was a huge job, it was done quickly. The crew was very professional and kept us updated. Whenever there was an option of how something could look (design-wise), they asked for our preference.
The finished driveway (2200 square feet) was finished a week after the job began. It looks stunning. We’ve already had several of our neighbors stop by to tell us what a difference it makes to the overall appearance of our house.
I highly recommend that if you want to have pavers installed, contact Tim at Install-It-Direct. The company offers the best installation warranty and the lowest price out there.
We used this company to install artificial turf. They removed the old grass and sprinklers. It’s difficult to find a company which is on time and budget. They were quick and professional–I give them 5 stars!
We had a small patch of grass installed after our 2 puppies ruined our real grass. Install It Direct did a great job. They removed large branches from our hedge that had grown under the lawn. We received another bid, Install It Direct gave us better quality turf for less. They were in and out in just a few hours. I love going out to my backyard again!
Just finished having our back yard re-done with Install-It-Direct. Ron Dombroski did an amazing job designing it and the crew did an amazing job installing it all. Couldn’t be happier!!!
Absolutely Marvelous!!! Install-It-Direct paved our dog run leading to the back yard and installed synthetic lawn in the backyard. We used another company nine months ago to install sythetic lawn in the front yard. Install-It-Direct was significantly better in all aspects: price was less, quality of work and material was better, they needed a shorter period of time to obtain materials and commence work, and the crew was very efficient, effective and friendly. Our backyard looks absolutely AWESOME now, and they got it done before Thanksgiving even though I only contacted them a week before. Now, that is great customer service. Thank you Install-It-Direct and hope you keep it up as you will make many homeowners very happy. Ron, thanks for the exceptional customer service!
Wonderful service, wonderful price! My wife & I are very happy customers. The backyard turns out great!! Ron is a great guy and we definitely are recommending Install-It-Direct to our friends.
After talking to several landscape contractors, I found Install-It-Direct. Earl came out and saw plans for our backyard and was super friendly and understanding of our needs. The detailed quote was great and they were able to do a small patio for me on short notice.
The crew came out and they got the job done and it looks fantastic. Better than I could of imagined. The crew was very professional, efficient, and I couldn’t be happier about the finished product.
I highly recommend these guys! Prices were very reasonable!
I just had pavers installed for a patio and walkway. They are absolutely beautiful. The company was very professional, honest, and did quality work. They were on time and had the job done in record time. Amazing.
At first, it was hard to visualize what it would look like but Ron had all the samples and pictures and didn’t just send me to the web site. The work was professional and he kept my informed at every step, even my tenant! And it looks great! I couldn’t be happier. The pavers look great and the turf looks fantastic. Thanks Ron!
We worked with Laurie Morton from Install-It-Direct on a large (3500+ square feet) paver project. We were replacing a concrete deck and remodeling a swimming pool, and approached the project with some trepidation. Laurie and her crew were fantastic–the demolition phase went quickly and without a hitch, with no damage to our house, lawn or driveway. The crew waited patiently through rain delays and for the pool work to be completed, then came back and installed an amazing, beautiful new deck. Laurie was very quick to respond to any concerns we had, and consequently we ended up hiring Install-It-Direct to build a wall around our pool equipment as well as a 120 foot retaining wall. These projects were done efficiently, neatly and to our satisfaction. No mess or debris was left behind, and we can highly recommend this company. Additionally, we contracted with them to build a custom barbecue island. There were major issues with the subcontractor along the way, but all were dealt with and resolved in a professional manner by Tim, co-owner of the company, and Laurie. We love our new back yard, and highly recommend Laurie Morton and Install-It -Direct.
They do great work and stand by their product. Ron the project manager was always available and really wants to deliver a quality product. Sebastian and his crew surely know their pavers, the quality of the work was remarkable. We had a few minor issues with the sprinkler system, but Ron was quick to respond and planning to fix it any day now. We currently have a situation where some window reflections are melting portions of the turf, Ron helped me come up with a solution to fix it and is willing to replace the damaged turf at no cost.
I can’t harp on the fact that they stand by their work enough as I’ve had many situations where contractors/ developers/ etc… only look out for their own bottom line and wonder why more work isn’t coming in the door. Install-it-Direct seems to be willing to do whatever it takes to finish the job right. Stand up companies (esp contractors) are hard to come by, I highly recommend these guys to anyone looking to upgrade their backyard. We had pavers, a huge fire pit/ bench, landscape lighting, sprinklers, and turf installed.
Install-It-Direct could be giving seminars in customer service if they weren’t so busy beautifying people’s homes with their magic. That’s how good they are. Words to describe my experience with them include awesome, over the top satisfied and grateful. Tim is really talented with respect to design, creating a big picture, brilliant with problem solving and is more than fair with pricing. He genuinely wants his customers happy and holds himself and team to high standards. He has confidence in his people at Install It Direct and indeed he’s assembled a group of men who know the ins and outs of the business. The pathways created with pavers at my home make a perfect complement to an earlier job they did of a beautiful long driveway. The grading works well for drainage when it rains or when watering plants. In summary, don’t hesitate; you’ll be thrilled you hired this company.
Nearly a year ago, I was getting quotes on pavers from a number of potential contractors. After speaking with a number of companies, hearing their design ideas and going through a 3-hour timeshare presentation from the big boy, I decided on Install-it Direct. Other construction problems as well as my out-of-town work situation delayed me for months.
Nearly a year later I called up Ronald from Install-it and said that I wanted to go ahead with the install. He came by within a couple of days, checked everything and made the deal. I had a tight time constraint that they were more than happy to accommodate. Within a week, the working crew and materials landed onsite. The crew worked for 5 days putting in nearly 1800 sq. ft. of pavers (patio, front walkway, and seating area). They did an excellent job, were courteous, packed out their own trash and were extremely receptive to my litany of questions and suggestions. Sebastian and his crew are true artists and professionals.
They shored up the borders with a concrete bond-beam to ensure the borders would not move. After the pavers were installed, the sealing team came in and did a spectacular job sanding, sweeping, blowing off the excess sand, and sealing them to bring out their true color and beauty.
I have done nearly all my own landscaping construction: grading, excavating, gas, low and high-voltage electrical and nearly 400 feet of concrete block walls, fire pits and fountains). This was one of the finishes I wanted done by professionals. I could not be happier with the work they did and I would use them again in a heartbeat. Not only was their work great, they did it for half the price of the big boys and only slightly more than had I done the work myself.
This is a legitimate company that knows what they’re doing from sales, management, to labor crew in home improvement. Phone calls are answered in a timely manner, and I love the fact that they offer transparency in their pricing and profit margins making getting a quote easy. Also appreciated is that they keep their overhead costs down such that the pricing is very competitive, which includes using a virtual office and holding company meetings at places such as a grocery store? Who would’ve thought of that!
In regards to the crew and the job they did, Sebastian and his crew did an awesome job and he really made sure he understood our vision for the project before proceeding, while also making suggestions based on his experience. The quality of their craftsmanship was excellent, and they really made our design come to life.
I’m hoping in the future to use them again when I convince the husband to install pavers in the front of the house and driveway.
Mike and Anne. This company did a great job of installation and at a price much lower than the competition. Even better, we encountered a problem with the front door step. The company and management came out, saw the problem, and corrected it at their cost. This is a company that follows up and makes sure the customer is happy. A definite recommendation from us.
I was very very happy with this company and would refer them to everyone. I wanted to get synthetic turf on my side yard to create a play area for my 1 year old. I got 3 bids from different companies and Install it Direct stood out from the rest.
Tim Thomas one of the owners came directly for the bid. He was so nice, honest, and his pricing was the best. The work was completed in one day and my son has an awesome play area. After a few weeks I noticed my son kept on getting into these flowers we planted so I can Tim to see if we could get a small piece there instead. I was worried they may not be interested because it was such a small job. But again to my surprise he took care of the grass in a timely matter and we are so happy our son has a safe clean area to play in. If anyone has a big or small job I would give these guys a shot..
We are very pleased indeed with our paver patios and walkways InstallitdDirect built for us. Right from the start I felt comfortable with Brian Sherman, their estimator as I laid out the plan I had I mind. This included a meandering curved walkway, rounded corners at flower beds and pavers in a circular pattern to enhance the location for a small fountain.
Frankly, I expected these refinements might be too costly since there is a lot more labor in these features than in a mostly rectangular area but we were pleasantly surprised that it could all be achieved at a reasonable price.
The most difficult part for us turned out to be choosing the pavers. There are many choices both in color shape size texture. We eventually went to a supplier who had sample areas paved with many of the alternatives.
We asked Brian how the edges of the paved areas would be prevented from moving over time and learned that the edges are cemented to lock them in place. Another concern we had was whether the new areas would settle and were pleased to hear that those areas were to be thoroughly compacted first.
Of course I needed to see work the company had done for others and preferably locally. Brian found me a job they had completed at a neighbors home less than a half mile away. I talked to the owner there and he was very enthusiastic about the work Installitdirect had done for him and I was impressed with his paved patio and side walk.
In preparing for the job a retaining wall was to be built first by another contractor. This was completed sooner than expected so I E-mailed Brian and asked, “Can you start two weeks earlier than planned?” and the answer: “If it works for you we can be there the day after tomorrow”.
Ron Dombroski’s work crew were all we could have asked for; skilled, helpful, and determined that we be satisfied as the work progressed. They worked from 7:30AM until 6::PM. There was lots of demolition work to be done removing two old patios and walkways and that was completed in just two days. Together we determined the final layout. Then the preparation work – filling, spreading the base layer, leveling and compacting started. The pavers arrived the following day and soon after the actual placement began. It took three more days to lay the pavers. After a final clean up they had the whole area looking wonderful, even better than we had visualized it. We have had many complements from neighbors. Would we go to Installitdirect again? Actually we will be having them back to replace our old cracked concrete driveway as soon as our funds permit.
Gordon Collinson. North County.
I had the absolute pleasure of coordinating with Ron and Install-It-Direct. I initially reached out to Install-It-Direct to get a solid estimate. I had read other reviews that peeked my interest. I had a specific plan I wanted to execute and this company did it superbly. I intentionally waited a couple months to put in my review to see how the pavers and artificial grass would live to the elements. The yard is still in great shape and the kids love playing on the artificial grass.
Our yard was completed within a span of a week. The work flow went quite smoothly. They took my vision and made it a reality. Ron made sure his team stuck within the requirements of our HOA and we passed our inspection with flying colors. I can’t praise Ron and his team enough on how great they did.
Timeliness: On Schedule as Promised (Offered to work around our own schedule)
I had been doing a lot of research on companies who install pavers, and after reading all of the great reviews Install-It-Direct was receiving, I decided to fill out their online estimate form. The next day, I received a call from Tim, the owner of the company. He came across as a straight shooter, and didn’t try to sell me on the phone. He explained in detail his background in construction, and was very upfront about the potential cost of the job I wanted to have done. He then told me he’d have his North County guy, Bruce, get in touch with me, so we could setup a walkthrough.
Bruce came by the next day, and seeing as how I wasn’t exactly sure what I wanted to have done, he drafted up a few different scenarios, so he could get me the different pricing options for each job. The very next morning, he sent me a layout of each scenario, and the cost for each job. Because the pricing was so reasonable, I decided to go with the biggest job, and with that, the project began only a few days later. On a side note, Bruce was great to work with. I continually had questions pop into my head, so I was constantly e-mailing him, and he always got back to me incredibly fast (even over the weekend).
When my project began, the crew showed up on time, and began working immediately. Ron, the project supervisor, came the first day to make sure the crew knew exactly what needed to be done, and he even threw out a few suggestions that I liked, and wound up going with. The crew worked hard, and they were usually working for 10 – 11 hours each day. After only four days, the job was completed. Ron came back the last day, and did a final walkthrough. Everything looked great!
I’m sure this isn’t their typical procedure, and based on my contract I should have paid a portion upfront, but I ended up not having to pay a cent until the job was completed. To me, this is the sign of a strong company. They didn’t need my deposit to purchase any materials. I even e-mailed Bruce once the job began to ask him if I needed to get him a check. He said because the job started so fast, and because they’d be moving along with the job so quickly, that I could just have a check ready for Ron upon the final walkthrough, and that’s what wound up happening.
Install-It-Direct is a great company, and I highly recommend them.
Just made final payment on my job. Almost $10k so I have a good basis to judge. Very professional and hard working crew was on- site from start to finish. Complete yard transformation including pavers and gravel. It looks awesome! Price was a few thousand below Home Depot’s recommended contractor and work was truly top notch.
As expected there were little hiccups but they were handled quickly and hassle free. Best suggestion with this, or any contractor, is to know what you want, communicate it well, and supervise minimally. Would use Install-It-Direct and every crew member again in a heartbeat. Thanks guys!
The proof of the beauty and comfort of our Tacoma Synthetic Turf is when neighbors take of their shoes and their childrenss shoes and walk on it. They cannot believe how soft and comfortable it is.
We are the “apple” of Lantana Avenue, Chula Vista, CA 91911.
Ron Dombrowski as project manager for INSTALLITDIRCT did a superb job as did all from INSTALLITDIRECT. We are totally satisfied and cannot strongly recommnd this company enough for outstanding professional installation. Do yourself a gigantic favor, buy the product you will not regret it.
1418 Lantana Avenue,
Chula Vista, CA 91911
When you start looking for a contractor to do your first big home project, you are pretty nervous about the process. I contacted FIVE companies. One appointment never showed, two ran screaming when they saw the jungle of sunflowers, cosmos and a riot of other miscellaneous flowers, crab grass and weeds making my back yard look half its size. The two companies that did give estimates couldn’t have been more different in their concepts of what I wanted (based on a picture I drew on kids construction paper) and their approaches to it. Tim Thomas really ‘got it’!! Dream-wise and budget-wise. Tim ‘The Turf Man’s team were fantastic. They not only did amazing amounts of work each day, but organized their tools and cleaned up before they left, AND did what they said they were going to do the next day. Loved the whole process. As soon as we can swing it, I will have them do the front yard. Thanks, Sandi and Dave
Install it Direct did an amazing job. We were impressed from the start. Our phone call was returned right away and Tim agreed to come out an give us an estimate the same week. He called us when he was running late and apologized. This may seem like a small gesture, but it showed that he respected our time. The quote he gave us was accurate and he was professional. We felt no pressure to go with him as our contractor, but went with him because right away we felt comfortable with him and felt we could trust him.
The workers showed up on time and everyday that they said they would even working on a Sunday to get the job done. We even changed our minds about the exact design when some of the work was already completed and they changed it to our liking with no problem.
We would recommend Install it Direct to friends and family members and will be choosing them again for our next project. Fabulous job overall!!!!
We had about 800 square feet of pavers put in our backyard.
I wanted to put in 500 square feet of pavers to expand our patio. After checking several other companies, I called Install it Direct. Ron came out right away and not only gave me some great ideas, but a great price as well. They completed the work quickly and did a great job. Pavers are a pretty big expense, these guys did it right and it was worth it. Do not hesitate to call this company, ask for Ron, he was great.
After seeing the good reviews on Yelp we decided to use install-it-direct to put in the pavers around our newly remodeled home. It was a big job with a little over 4500 sq feet to install. They worked with me on the price and Sebastian and his crew were super nice people and helped us with a great final design for our driveway and external patios and pool deck. They really paid attention to detail and were happy to do some minor extra things without charging us. If we ever have any additional work to be done I will be calling these guys back again.
Just finished having them install a 5,000 sq. ft. driveway in 12 working days from removing asphalt to final installation of tiles. This company is outstanding from extremely competitive pricing to work completed in a timely manner with outstanding quality!! I would have no reservations in recommending this company… the BEST!!!
We are very pleased with our hardscape. Tim did a great job with the plans and the outcome was better than expected. We know that we will enjoy our back yard for many years to come.
I was looking to have my small patio in my condo redone and I got a couple of quotes from companies I found at the Del Mar Home Show. I decided to look at those companies on Yelp and found Install It Direct. During that first phone call I knew this was the company I would use. As a single woman with a fairly small job (300sf) I found that other companies talked down to me and assumed I didn’t know what to expect. But when I spoke with Tim on that first phone call, I was treated with respect, provided a quote over the phone (which was adhered to) and told no job was too small. Dave came within the week to take measurements, and to have me select the pavers of my choice, the final quote was less than my initial phone call. Just let me say this was 25% less than the other two companies.
Ron called to schedule my job and the crew that arrived, Sebastian and two others, were professional and efficient.
My job was completed in two days,and my patio was transformed practically before my eyes. My project was completed Oct 19 2012.
I would highly recommend Install It Direct, the name might through you off, but this is a top notch company.
We wanted a paver driveway & walkways instead of the aging cracked concrete we had. I checked out several different paver companies with good BBB ratings & had estimates done. Of all, Install-It-Direct was the easy choice & not just for the great price. From the prompt reply to my initial on-line inquiry to their on-time arrival at set appointments, we were impressed. What was even more impressive was the amount of time & effort Ron was willing to spend with us just to pick out the right pavers & all the possible design/finish options. When they said they were going to be here with their crew; they were. They finished on time & on budget with no surprise charges. The finished paver driveway & walkways are beautiful. We love it. So many of our neighbors & passersby have stopped & commented about how the pavers have really complimented/beautified the house it’s amazing! Thanks to the very professional team at Install-It-Direct for a job well done!
I just got a beautiful paving stone driveway from Install-It-Direct and couldn’t be happier. Tim Thomas responded to my online inquiry in less than two hours and we made an appointment for an onsite estimate. Tim had to travel about 50 miles to get to my home but he arrived right on time and in excellent condition. He was very helpful and forthcoming, explaining all aspects of paving stones and detailing the various costs involved. He also spent several hours on two different occasions helping me with design ideas. It was important to Tim that I would be very happy with my new driveway.
The installation of my new driveway was done by his all-star crew led by Sebastian Urias. These guys were a class act…very impressive and very hard working. Watching them work you could tell they were professionals. They started early in the morning, never skipped a beat and knew exactly what they were doing every step of the way, from start to finish.
I now have a driveway that would look right at home at the poshest palace in Beverly Hills. The price was very reasonable and the work was excellent. If you are considering paving stones, you really should consider Install-It-Direct.
We were looking to renovate our previously embarrassing backyard with artificial turf (for our dogs) and pavers, so we called Install-It-Direct. Ron came out and worked with us on the design and gave us a quote, and we had them perform the work soon after. One of the reasons we chose Install-It-Direct is that they were one of the few companies that did both turf and pavers (one contractor instead of two). Ron and all of the workers were very professional and the products they used and the workmanship was top notch.
We are very happy with our new backyard and are now able to entertain again without being embarrassed. I would highly recommend this company to anyone looking to install artificial turf and/or pavers.
My wife and I decided that we needed to do a major remodel of our back yard and driveway area. We contacted five different vendors to do the work that we wanted done which included:
1) Replace entire driveway with pavers
2) Demo entire back yard (grass, stone work, brick patio, etc) and replace with pavers and artificial turf.
3) Install extensive drainage system (our property does not drain properly) which included connecting directly into the City’s stormwater system (required a permit from City of SD)
The ONLY company that was professional during the quote process was Install-it-Direct. Ron came out, drew up plans on the spot, and developed a pricing model which was better than the rest. The other guys that came out seemed hesitant to give us a written quote, and one actually suggested we NOT get a permit from the City as “they’ll never know”…Yeah, and with a fine potential of $10K a day, we skipped that guy!
Overall, I thought Install-it-Direct did a great job. Mind you, when you work with contractors, you do have to keep on top of them no matter who they are. But any issues we had were minor and Install-it-Direct fixed all of our issues without complaint. I think they could have done a better job cleaning up our area when they were done (pavers = LOTS of dust).
Overall, I would highly recommend Install-it-Direct. Very responsive, and did great work. Once I figure out how to post pics, I’ll put them up. It was like night and day and they solved our significant drainage issues.
When we decided to have our back yard concrete ripped out and replaced with pavers it seemed like a daunting task. It’s a big project and is not really something we wanted to DIY. We wanted to make sure we found a good company that were experts at paver installation. After finding Install It Direct on YELP and meeting with David we decided to hire them for the project. Ronald was the project manager assigned to our project and I can’t talk highly enough about him! There were questions on whether portions of the concrete (that went all the way to the house walls) were part of the foundation or not, and therefore whether or not could be removed and replaced with pavers. Ronald took ALOT of time inspecting the property and crawling into the house crawl space to determine whether or not pavers could extend all the way to the house without compromising its foundation. And then brainstorming with his crew and myself on what options may work to cover the portions of concrete that could not be removed and therefore still be esthetically pleasing. Now, this was a hiccup nobody really foresaw and a crew was already at my house ready to demo when this conversation was going on, so I really appreciated that Ronald in no way tried to pressure me to make a quick decision on how to move forward. He recommended to postpone the project a few days so that my husband and I could decide how to move forward. Ronald did additional CAD drawings of the option we were leaning towards so that we could better visualize the changes (we didn’t even need to ask for them). And he moved things around so that we could get a crew back out to start work and meet our original deadline. So even before any work was done I was already thoroughly impressed! I was further impressed by the speed, cleanliness, professionalism, and workmanship of the crew. Everyday (this was a 7 day project) a significant level of progress was made, the area was kept clean, and Ronald continued to check in with me and the crew on the progress. Making sure that I was 100% happy every step of the way. And I was. Bottom Line: I have no regrets with the cost or the materials and installation of the end project and I would (and will) recommend Install It Direct to any friends considering doing pavers at their home.
This is a great pleasure to write a review for this exceptional company!
We were looking for contractors to do our backyard from scratch. This company took our immediate attention after reading all-5-star reviews on the Internet.
We completed their free estimate form online and, what a surprise, Tom called in two minutes, even before we closed the webpage!
Jeff was our designer and he did a prefect job, suggesting best choices for our small yard and taking our wishes into account, so it turned out exactly what we needed.
Ron was friendly and easy to deal with.
The crew did an excellent job! No extra noise, no trash, very courteous! They did their job very fast and neatly. We love how our backyard looks like now!
Their prices are very competitive and they give you good discounts.
We highly recommend INSTALL- IT- DIRECT!
Our driveway had been torn up for some time and we wavered about whether to go with plain old concrete or pavers. We are so happy we went with pavers, they were definitely the right choice, and Install-it-Direct was the right company. Jeff was our designer and he had great ideas about color and style. The crew worked very hard and had the job done in less than four days, working even in driving rain. The thing I most liked about this company was that unlike a lot of contractors, they stand by their word. They will show up on time, fix any problems that come up, with no excuses. They truly want you to be a satisfied customer. We would definitely recommend them to anyone.
So far this is the best company/contractor I have hired for a project! I fired the first contractor and swore I would do my research before hiring anyone else. After checking yelp and reading all the reviews, I knew this was the company I was going with. We got over 4000 sqft of pavers, stairs and walls . They came out amazing and I could not be happier. There were a few bumps in the road, but Tim fixed it right away. I never had to raise my voice once. (Which is really nice when you are used to dealing with contractor ways.) They also only do one project at a time, which is nice because they focus on your project until it is done. Over all great company! I highly recommend them.
Not only is the quality wonderful and the price VERY reasonable is you have shopped around with other companies, but the WOW factor with the neighbors seals it! My neighbors have been raving about how much better our pavers look that “so and so’s”
The work crew is courteous and polite, even though the only way to our back yard was through our house and half of the time OUR BEDROOM!!! They keep the dirt to a minimum and worked hard to finish the job and clean up behind themselves.
My husband and I are very impressed and happy with the work.
This review is in regard to INSTALL-IT-DIRECT’s Orange County division. Our project was a 900 sqft paver patio in the backyard and another 200sqft paver walkway leading from the front door to the sidewalk.
We had several quotes from other contractors in the area before we ran across this company and Dave Hess. Their quote was one of the better ones and Dave seemed excited to help us out. Dave showed us many pictures of past jobs and was very helpful in showing us all the different paver colors, designs and patterns from a range of different paver companies. Before we ever signed the contract he ordered and delivered to he house several different paver samples which was really beneficial to see them in person and next to the house before making a decision. We decided to upgrade to tumbled stone so we had to remove the circle kit as we wanted to save on costs. Dave mentioned they could put in a diamond in its place without the extra cost that a circle kit would have been. This was a great trade off for us as we were still going to get that something extra in our design and it wasn’t going over our budget.
Once we had signed the contract Dave was always available for questions and helped overcome the view hic ups we had on site to our satisfaction. The crew were able to start the project earlier than expected and it only took them a little over two days to perform the demo and installation. The crew cleaned up after themselves and were professional and hard working. We are extremely happy with the end result, it looks great and we’ve had nothing but positive comments from neighbors and anyone else that has seen it.
I would recommend that anyone doing a paver project in Orange County to get a quote from Dave and INSTALL-IT-DIRECT.
My backyard putting green was 8 years old and tired. My first contact was with Tim who showed up exactly on time, and gave me an on-the-spot estimate of the work required, time-line, and cost. The work started on time and finished on time. The result was a beautiful upgrade. Everyone in the company with whom I dealt was polite, helpful, and easy to work with. A very professional, reliable company.
We moved into our home a year ago and our backyard was solid concrete poured over clay soil – not a good combo. We live on a slope and just in the year we lived here we had significant cracks in the concrete and sections where it had completely pulled away from the house. Needless to say we were very concerned and knew we had to get pavers installed. I shopped around and like typical, some companies never even responded until days later.
Install it Direct answered my call immediately and came out at my first available time requested. Dave was my contact and was fantastic! He showed up when he said he would, he provided drawings and measurements for the HOA when promised, offered to meet me at the stone yard to view samples, and was in contact with me throughout the whole process from start to finish, ensuring that we were pleased with the progress/outcome.
The crew was amazing!!! There were about 10-15 crew members at any given time working on our project. They were so professional and knew exactly what they were doing. Our 1500 sq. ft. concrete yard was demo’d and cleared out in one day! They even worked the next day through rain and freezing temperatures to finish our project in only three days! They cleaned up after themselves and the quality of work was amazing! We are so pleased with the end result.
I would not hesitate to recommend Dave and his crew for the Orange County area. They were a pleasure to work with and finished the project in record time without sacrificing quality work!
Ron, Bud and the crew were fantastic! my kids and I hated my back yard. I have so much work to get done but this was a great start. From the beginning, they were willing to negotiate pricing and were competitive with other companies. I had quotes from others but felt more comfortable with their can-do attitude with this very challenging project. Their timelines were exact, the work was good and doing business with them was not at all stressful. Good group of guys and look forward to having them do the front of my house and the driveway, thank you all…
Dave Hess from Install-It-Direct came out and did our oversaw our artificial turf and putting green installation. He did a phenomenal job, the pricing was very competitive, it was completed quickly and best of all it looks amazing. We are very pleased with the outcome. In addition, Dave stayed around throughout the entire installation, showing his commitment to the project, he didn’t just sell us and bolt. Really pleased with the results.
The team at Install it Direct was AWESOME! Ron was so patient with us. The scope of the work went through several changes over several weeks while we made up our mind on exactly what we wanted. Ron just rolled with the punches and maintained his friendliness throughout. He is super knowledgeable and we felt at ease with him in charge. I would definitely recommend Install it direct for any paver needs. The job came out gorgeous!
A year ago I called Tim and was immediately convinced that this is someone I can trust because my wife and I live in the house half of the time. After giving me a quote with itemized details of the project, we agreed on the price. Tim and his crew started the installation immediately and the project was done ahead of schedule. I was impressed with the work and the professionalism of his crew. We were not there everyday, but they maintained a clean and safe worksite on days I got to see the yard. I texted Tim last week because there was a small area (pavers) that needed some repair. He immediately called me back and without hesitation said that he will take care of it. Today, I got a call from him that the work is done and it’s good as new. Thanks Tim! I highly recommend Install-It-Direct to anyone who has landscaping needs in their future.
Excellent customer service, completed the job timely and all at a fraction of the price of their competitors. Very pleased with the end product. The project manager (Alfonso) was responsive and kept me updated via text messages on project status. He would also text pictures to confirm that product installation was to my satisfaction before starting. Highly recommend for your hardscape needs.
Rubens and Tim understood my desire to have a driveway that resembles the old pavers from the colonial district of Morelia, Mexico which dates to the late 1790’s.
A gray rough paver called “Old World” is exactly what I had in mind. Being a thrifty sort, I got 3 more estimates for the same materials. Install-It-Direct was $3,000 less that the top bid or 30%. Even better they completed the tear out and installation in just 3 days!! Writing comments is not my habit but this work was so outstanding that I feel obliged to let all my neighbors, friends, and YELP know of them.
We are thrilled with our new driveway and patio pavers installed by Install-It-Direct! We found their pricing very competitive. Our project was completed on-time and on budget. The crew did a wonderful job. Shout out to Oscar and Alfonso! It’s a fairly large driveway area and they were there when they said they would be until the job was completed.
We weren’t certain whether or not we would like artificial turf but knew we were sick and tired of trying to maintain a green lawn the old fashioned way without success. We are very pleased with the work your installation crew did and our new lawn looks great. We have become the talk of our neighborhood and will be happy to recommend you to our friends and neighbors.
We have just had The Pleasure of having Install-It-Direct working on our ‘yard’. We had numerous quotes, all very competitive but Shayna Orr won the job for them. with her infectious pleasing personality. The crews were amazing in the way they tackled their jobs. We had a time line and the job was completed a day before promised. Carlos and workmate did a marvellous job on the paving and Noe Robles and his crew were absolutely tremendous. We were flawed at how quickly they tackled their job, staying late on the last day to finish. The follow up on a daily basis was very much appreciated and you felt that you were a important job to them. We now have an extensive lawn, putting green which, by the way was the hit of the party, we held two days after the job was finished. Noe certainly proved that he knew what a scratch golfer wanted in his in-house green. We look forward to having many more fun days in this beautiful area. Tim you run a great company, so professional, reliable and with integrity. We would recommend to anyone to go with this Company for anything you may be considering. We’re certainly glad that we did!!!
If you read Install-It-Direct’s web page you will see that they have a “100% Iron-Clad, Risk Free, Guarantee”. This review is a testament to that guarantee.
I had Install-It-Direct install a Belgard paver stone driveway at my home in December of 2012. This style of paver is designed to have a 1/4 inch grout joint between the paving stones which is then grouted with polymeric sand. Beautiful look.
A couple of weeks ago I called Tim Thomas to report a problem with my driveway. There were areas of the driveway where the grout was cracking and eroding away. Tim came out to inspect the driveway and confirmed the problem and said he would have it fixed. He suspected that the original polymeric sand grout may have come from a bad batch. Last Friday morning one of his crews showed up to do the repair. It took them most of the day to remove all the original sand and re-grout the driveway with new. The driveway looks beautiful again, and it didn’t cost me a dime!
Service after sale is a very important measure of the quality of a company, and in my opinion, Tim and Install-It-Direct is a high quality company that you can trust.
Last year we bought a new home with a postage stamp sized backyard (less than 600 square feet). When I finally got around to doing something with the back yard, I randomly called about a half dozen contractors to give me a quote on doing all pavers. My girlfriend (she is Chinese) also called another 5 or 6 Chinese contractors. There was a huge difference in the prices, and the number of work days we were quoted. After considering all of the quotes, I ended up choosing Install-It-Direct. They fell somewhere in the middle price wise, but Dave just seemed like someone I could trust.
I had some hoops I had to jump through with submitting the plans to my HOA and doing some simple electrical and plumbing (gas line) before I was ready to have the pavers installed. So Dave and his crew patiently waited with some occasional follow-up calls to see when I would be ready.
After about a month, I called Dave and let him know I was ready. He scheduled me in for two days later… The first day his guys came in and tore out the two concrete steps and did some basic prep. They were here probably about two hours. The second day they came early with a full crew of guys and managed to finish everything (leveling, base, sand, pavers and clean up) in about 8 hours.
We are very happy with the finished product and I would gladly recommend Install-It-Direct to anyone who is looking for any of the services they offer. They were honest, quick, efficient, reasonably priced and did a beautiful job.
Last week, Install-It-Direct completed the installation of pavers and artificial turf in two small areas in what used to be our ugly/unsightly backyard. Although the project took a couple of days longer than originally estimated, the project was completed in accordance with my wife’s design and preferences. She is very happy with the outcome. Shawn and his crew demonstrated professional and can-do attitude. We (including our dog) now hangout in our backyard more often. :o)
I was looking to have my back yard re-modeled with pavers and called Install-It_direct to get an estimate. Tim came out and spend about an hour going over our plans. He took EXACT measrements of my back yard, then sat down and prepared his estimate. When he was done, I had a drawing of his plans, and a detailed estimate of his charges. He then walked me through the estimate to make sure I understood each line item and the associated charges. He even explained where there might be some variations that could either add to or decrease the final cost. I was extremely impressed with his professionalism and courtesy. If you’re looking for an honest, straight-forward. licensed contractor to do some work on your landscape, you should give Install-It-Direct a call.
Our design consultant/project manager, Rubens Handel (619-414-3043; [email protected]) from Install-It-Direct (IID), first came out to our property in September 2013, while the house was still being framed. Although many other contractors refused to come for a consultation until we had closed and moved in, IID and Rubens were more than willing to begin the design and education process. Over the next several months while we settled into our new home Rubens kept in touch but was not pushy nor impatient. When we were finally ready to begin our major backyard project we had several more contractors over for their perspective and to get some competitive bids. Once we had more than 6 estimates, our decision to go with Rubens and IID was solidly reinforced. Not only were they most competitive, they were the only contractor willing to work with our limited and fixed budget, dedicated to making our dream backyard a reality. I spent several months designing our yard using SketchUp including the actual textures of our desired materials. I am pleased to say that the finished job looks exactly like our design. Once we finalized the design phase, over several face-to-face in-home meetings with Rubens we had our start date, only a week out. All materials were delivered on time and set conveniently on half of our driveway. The crew began digging all required trenches for the gas and electrical to city code, passing inspection without issue. Once the grading and installation of two additional drains was complete the three man crew began the back breaking work in what turned out to be the hottest week year to date. I was able to take time off from work during the first several days of construction and was extremely impressed with the professionalism of the crew. They were always willing to adjust small details in the design as they progressed without any push back, always doing exactly as I requested. As the project continued, all my questions and concerns were promptly addressed by Rubens via phone, texts, emails and even several more times in person. Once the installation was complete Rubens arranged for two additional professional power cleanings and a natural sealer application. The professional power wash and sealer were not part of the original estimate. However, as advertised on their website, IID and Rubens were committed to my 100% satisfaction. I had concerns the installation process left the pavers faded with a concrete dust patina. No questions asked, they took care of the issue and the finished project is better than we could have imagined. Our family is enjoying our yard now more than ever, with great BBQs, s’mores and more! Call other companies, get their quotes and high pressure sales pitches…then call Rubens at Install-It-Direct for the highest quality work with professionals who truly care about your project. We will be using Rubens and Install-It-Direct when we are ready for major front yard hardscaping.
Our experience started with Install It Direct with meeting Shayna Orr, Landscape Designer at a Home Improvement Show. She met with us and discussed our vision and budget of how to turn our front yard and driveway area into an environmentally conscious space. With her knowledge of technology she was able to use design software to design our new front yard and driveway making great suggestions on how to improve on our vision. Once we were firm on the design Shayna put the project on the schedule. Lidia Surdock, the wonderful person behind the scene took over at that point. Lidia asked us our availability and then scheduled the pre-walk through with the project manager Spencer, our designer Shayna and Jonny the team leader for the demolition and mason stage of the project. The first team was the demolition, brick and mason lead by Johnny. This group of men was extremely professional and courteous. Johnny explained to us everything they were doing and if he had questions asked us for clarification. Johnny suggested that we re-think what we were going to do with drains because left as is would cause damage to the pavers. Johnny offered solutions to the problem that only added a minimum cost to the budget. The second team to start was the Synthetic Turf layers head by Noe. They did an outstanding job keeping us informed at all times. The third team to arrive was the paver sealers led by Junior. Again explaining what they were going to do and what we needed to do. All the workers kept the property exceptionally clean and safe during the entire project.
Many thanks to Lidia and Spencer for their superb work on our project that was completed within budget and earlier than anticipated producing a wonderful driveway and front yard.
I have a fixer-upper and I hired Install It Direct to install pavers in my whole front yard and patio and driveway. It went well. This was a fairly big job. Everything had to be demo’d. Shawn Higgins was my first contact. I gave him my design and he was able to make it work and stay within my budget. I put in grey cobble stone pavers through out my driveway, going into my patio and covering a little of my front yard. Then I had a small patio wall built as an entrance into my patio. The rest of the front yard I am covering in a landscape rock design that Shawn has helped me with. He kept posted of cool ideas and places that I could purchase my rocks from. They demo’d all of the dirt and weeds and put down weed paper and spread out my rocks for me. Then I had my walkway along the side of my house done in the cobble stone pavers. I also had a beautiful dark grey garden wall built around my chimney. The crew, did all of this in one week. Rubens, who was site supervisor, German, who was the lead paver/designer, and Lidia, who overlooked the crew all did a great job to make everything come together just perfect. The transformation is unbelievable. From cement and a lot of dirt and weeds to a beautiful cobble stone and rock landscaped front yard!
Installation of artificial turf in a ~800 sqft. backyard. Install-It-Direct (IID) was fantastic! My wife and I had discussed turf for sometime but were hesitant for a number of reasons including cost, potential negative aspects of artificial turf (gets too hot, not pet friendly, etc.) and our own observation that some artificial looks really nice and some looks plain awful. Once we decided to go for it, we contacted Install-It-Direct and had an appointment with Senior Design Consultant Shawn H. within a day or two. He arrived at our house exactly when he said he would and was extremely helpful in addressing questions we had about the pros and cons of turf. He showed us samples and ultimately suggested one that was not the most expensive, but one that best fit our needs and wants. Once measurements were made, we went over the quote point by point and he left us to think about it without any pressure whatsoever. He mentioned that IID was not the cheapest (none are really cheap) nor the most expensive, but worked hard to deliver a quality product and service and he was absolutely correct. We decided the next day to go ahead with IID, Shawn was back at our house promptly with the contract and worked to quickly schedule our appointment. On the day of the install, Shawn was there again right on time along with the job foreman (Noe sp?) and together we discussed the project. Noe suggested a better way to deal with our existing irrigation lines and went over each line with me to make sure that ones we wanted disconnected were and the ones we wanted to remain intact. When I asked how long it would take, Noe replied ‘We’ll be done today’. I was skeptical. When I arrived home from work, the crew was indeed packing up. I asked if they were almost finished and they said they WERE finished. I asked how it looked they just smiled at me and excitedly said ‘Go take a look!’. When I went into the yard, I couldn’t (and still can’t) believe how great and real it looked. I immediately started looking for the seams…I still haven’t found them all. In one day, we went from having an unusable patch of dirt behind our house that I loathed to having an pleasant, inviting outdoor living space that we have spent time in everyday since the install. Thank you IID! I highly recommend IID and can assure you that any future turf or paver work we have done will be done by them!
We had artificial Turf Installed. The job was completed in one day just as they told us it would be. We were pleased with Bud, Spencer,the installation crew, and Lidia. They did a fine job and we couldn’t be happier.
They did GREAT! The area was nearly 2400sf and was originally a very rocky area. The Salesman understood the difficulties and sent out his Foreman to ensure we were all on the same page as far as difficulty. When they were ready, they dug out all of the rocky soil, prepared a deep base, then sanded the site. All of this was done with no damage to surrounding fences or walls. The entire area was sloped for drainage and at no extra cost, they tied into an existing drain in one troublesome corner. The end result is beautiful and we are getting loads of positive comments. You can’t go wrong with these guys. Great price, Great work.
Install Direct did our walkway from the driveway to the backyard and worked on our landscaping in the backyard.
The workers were really nice people and approachable. Everyday that they were here, they were punctual and worked very quickly and efficiently.
Completely renovated the front of our home: Removed all the old concrete driveway and paths to the home: installed beautiful pavers in the driveway, plus walkways to the house and front porch, plus paver pathways along each side of the front lawn for ease of gardening. Dug out and removed all existing grass ( more like weeds) where our lawn was “supposed to be”. Installed artificial turf on each side of the driveway; approximately 1000 sq ft. Final touches were to surround both our trees with pavers; plus the small garden near our garage door…not even discussed during the quoting stage…but INSTALL-IT-DIRECT wanted to put the icing on the cake!!
Left our home a SHOW-CASE for the neighborhood. A lot of people drove by “drooling” at our home. Our designer / sales lead, Rubens Handel, was very knowledgeable of the work at hand. He evaluated our “dream-list” for our front lawn. Originally we were looking to install artificial turf due to the lack of grass (mostly weeds and dead ground cover) we tried to grow in the front lawn. He discussed some options with us, then began to enhance things by adding brick pavers around the lawn to add more details; then discussions of changing out our old concrete driveway with pavers, then adding garden paths to assist with our rose gargens. He answered all our questions; plus his experience as an installer too helped him relate to anything we asked about the job at hand. It was very conforting to know and understand everything due to his experience and demonstrating it with drawings and walking around our yard making specific inputs and updates of our potential yard upgrade. This type of landscaping work is not cheap. Other quotes we investigated for artificial turf was about $10.00 / square foot. Plus pavers are a costly job too. It takes a lot of work to prepare the area for pavers. Make sure to ask your sales lead everything and anything about the job BEFORE any paperwork is formed and approved. Our front yard is about 1800 square feet; so you can estimate the cost by adding a ZERO to the area’s square footage on the costs. Be mindul of this point. Mr. Rubens Handel call handle the questions you have, and help you create a dream home. It took about 7-days to complete everything: from start to finish. Removal of driveway, old lawn/dirt, prepare the area for pavers; ground cover / anti-weed mat installation; compacting and installation of paver driveway, front porch, walkway paths to the gardens on each side of the lawn. Then installation of the artificial turf was last…ground preps and leavelling the area to allow any rain water to flow out correctly from the yard Then the installation team added small finishing touches to the gardens with paver surrounds and garden boxes. When you contact INSTALL-IT-DIRECT, ask for Mr. Rubens Handel to help you with a quote for any type of landscaping work to enhance your homes curb appeal. He has the skills and experience to help you discuss a well rounded job; and help make the neighbors envious of your beautiful home!!
These guys did a great job installing our Patio. Ruben was a pleasure to work with. The project was not particularly easy and the installation team were also excellent and professional.
Shawn designed and Herman laid out an aesthetically pleasing paver patio in my backyard. The work started on time and progressed quickly. The crew cleaned up after themselves. There were no hidden costs. We are pleased with the result.
I had my back yard done by install it direct. My designer was Ruben Handel, he came out to my pile of dirt and asked me what I was wanting it to look like. I gave him a couple of things I thought of and the rest of the master piece was all his. He was so patient with me since this is my first home and he was very sensitive to my needs and my tight budget because I am a single income. He was very professional, he did all what he promised he would. All of the plans he talk to me about came true just as he said it would. When he told me his crew would come in and finish the job in three days I was a bit skeptical. Even the truck driver that dropped off all the product was very nice and respectful , he stored it in my driveway very neatly. Ruben was not only here on the first day the job started but he came by each day to make sure it was going ac cording to our plan. I would call him or text him and he got back to me promptly, never acting like I was bothering him and if I questioned something he would go over it with me so that I would understand. I would recommend Ruben and install it direct and have to my family, co-workers and my church family. You don’t find many people or company’s that stand by their word much any more but Ruben is a man of his word for sure…….I wish there were more than just 5 stars because I would give him 10 stars**********This was a big job and I can’t wait to call him to do my front. Another thing I love about Ruben is he is not all about making money , he was the first person that ever told me I could actually do my front yard in steps so it wouldn’t be so much all at once. Who does that????? I love Ruben….My yard is beautiful and I love sitting in the back and enjoying my home.
We are very pleased with the quality of work and customer service we received from Rubens Handel and Install-It-Direct. He is very people-oriented and friendly, so it was fun to work with him, and he also knew his stuff. The paving stones in our back yard and patio that they installed were beautifully done. When we had concerns or issues, Rubens was on top of it, coming back to take care of our concerns, paying great attention to detail.
I called several paver companies for a job I had in the backyard to install pavers and a firepit. Rubens was fantastic!!!! His knowledge and skill set was amazing. It’s nice to speak to a salesman who was also a former paver installer!
Overall very pleased with the job and I love how the pavers look and love sitting around the firepit at night making s’mores with the kids or drinking a glass of wine!
I called several paver companies to quote on a front and backyard job. After careful consideration, I opted to go with IID and am very happy I did. My salesperson, Rubens Handel, knew his stuff ( He used to actually install ) and he helped me to visualize the project. The installation crew was very accommodating and allowed me to make changes as things progressed. The finished project looks phenomenal and my neighbors stop and comment on my enhanced “Curb Appeal”. I wouldn’t hesitate to use IID again for any future projects.
I called them and they sent me Rubens Handel to go over my project needs. Rubens was very professional and very detailed on his explanations. He helped us pick the proper stones, colors, and layout. The quote was very reasonable and comparable with the other vendors.
Rubens gave me the detailed timeline of the installation process (1,500sqft) and the entire project was meticulously managed! Initially I did not believe they could complete that job in 1 week, but I was very impressed when I saw all the work starting exactly when they said (on a Monday morning) and finishing right on time on Saturday! I was very impressed and I will definitely use them for my next pavement project,
Way to go Rubens!
I worked with Rueben Handel and the team from Intall it Direct and am very satisfied with the results.
I still receive many compliments and inquiries on the outstanding design and layout of my pavers for the front driveway and walkways around the house. The job was completed on time and to spec. I have recommended them to my friends and family
and will do so in the future.
I got 3 bids for paving my driveway, front porch, and walk around side of house. Although Install-It-Direct was not the low bidder I went with them because I felt I could depend on Rubin. He didn’t let me down. They were able to start earlier than promised. They worked on my yard six days a week until my project was completed. I was on site daily and I was very impressed with the quality of the work. I was particularly impressed with their eagerness to please me. They took my ideas and turned them into reality. The finished product was exactly like I had envisioned it. I have recommended them to the several admirers that have walked by my house.
I called Install it direct to get a quote for installing artificial turf to replace about 600 sq ft of grass in our back yard. Shawn, the salesperson presented several different turf options and explained the installation process in detail. I was very close to attempting to install it myself with the help of a handyman, but when I thought about how much work it would be and that it would take at least a week for two people, I decided to hire Install it direct. Their price was significantly better than the other quote we got from Easy Turf. The installation team was top-notch, and even dug a couple trenches for greywater pipes which needed to be installed before the turf. The project took a day longer than originally estimated, but I think that was due to my grass being extremely dry and rock-hard making it difficult to remove. I would highly recommend Install it direct to anyone considering artificial turf.
Had a great experience with Install-It-Direct. My salesperson, Michael, arrived within a day of my call for an estimate. He worked with our concept design, helped us find a paver design and color that would complement competing characteristics of our front yard, and gave us a bid discounted for paying cash/check.
The team started on the day we agreed upon–it was that week in September that we had 106 degrees with rain! Those guys didn’t stop at all, digging grading and laying in the pavers efficiently, checking with me at points to ensure the curve was exactly what we wanted. They finished on time, and when we decided after all was said and done that we wanted the sidewalk sealed after all, they came within a week of our request to do that too.
Overall, Install-It-Direct was extremely responsive. We did not get any other bids since we had done our general research and knew this was a fair price for great work.
I would happily recommend them to others. My guy neighbors are now all complaining that their wives want to upgrade to pavers like we have. Happy to have this new look in the front, less watering, more useful space to our home.
Install It Direct has met and exceeded my expectations which is rare for me give. Any problem or concern was immediately address to my satisfaction. My project I thought would take four days was completed within two days, with great workmanship. I would definitely recommend them to do any paver job needed, and I do look forward to having them to future jobs for myself and my family.
I worked with Tim (the owner) directly. He was very easy to work with and his crew did a great job. We hired them to do a huge overhaul on our backyard. We had them install drainage, retaining wall, synthetic grass and pavers. (All of it completed on time)
I’m recommending them beyond the quality of work but for their insight on improving the vision I had. Most importantly Tim sticks to his word and his price. With a project like ours things come up that requires more work/materials and Tim never once tried to renegotiate the price. Contractors are hard to trust and I trust Tim and install it direct.
Some time ago there was a story on the local news regarding a local politician who, in response to the severe drought conditions here in southern California, had his entire grass lawn removed and replaced with artificial turf. He financed the work through the HERO program (Home Energy Renovation Opportunity), which partners with local governments to help property owners permanently reduce their demand for water and energy and to pay for the improvements over time through their property tax bills. Artificial turf is one of these water-reducing options. This gave me the push to look into this option for my house. My front and back lawns have always suffered due to the fact that they were never tended to before I purchased the house, and also because of the fact that I could not afford the sod or the rising cost of the water needed to rehabilitate them. Artificial turf was always an option I had in the back of my mind, and now with the drought and severe water restrictions, it seemed an idea whose time had come.
After applying for and receiving funding through the HERO program, I chose Install-it direct from a list of approved contractors. The good reviews here on Yelp helped with the decision, and I was not disappointed. I sent an email to their company website (I HIGHLY recommend visiting this site, as there is a TON of good information on what goes into installing artificial turf), and I was quickly contacted by Ron Dombroski, who handles the turf installations. He worked with me directly on getting everything set up. He came out on a Saturday, brought tons of samples, and walked me through the process. He wrote up several estimates to cover a couple of different options regarding the different types of artificial turf I had chosen – all of which were very reasonable, considering the amount of work that was going to need to be done. There was some back-and-forth with HERO (as expected), but once everything was approved, we set up a date and time for the work. Fortunately, they had an opening within a week and a half from the time that Ron had initially come out, so things moved along rapidly. On the day work was to begin, the four man work crew showed up on time and prepared, and began work immediately. The amount of space I had took most of the day to work on (and was grueling!), but it was all but finished by days end. There was more waste material than had been originally planned for (part of the prep also includes removal of sprinkler lines, heads, etc), but these guys handled it with no problem. A few trouble spots and some touch-up fill work needed to be done later (as daylight ran out), but again, on the day and time that they said they would be back to do it, they were, and the finished product looks great.
I am very satisfied with the completed work, and I would highly recommend Install-It-Direct to anyone looking to install artificial turf on their property. Can’t say enough good things about them.
Contacted them with an interest in installing artificial grass. Shawn stopped by and provided us with a quote the following day. We scheduled for two weeks out. The crew arrived on time on the day selected. They worked efficiently and quickly, finishing in less than a day. We were very pleased with the results.
Tim and his team did a great job installing pavers in our backyard as well as a custom bbq and fireplace. Throughout the process, our request for some changes as we went along were met with smiles and “Sure, we can do that”, which made them seem more like partners, and not just contractors wanting to rush, get paid, and start the next job. The technical quality of the workmaship was outstanding, with drains, electrical, gas, permits, etc. all handled professionally and timely. They started on the date we agreed, and were super accommodating in completing everything on a Friday in time for a previously scheduled surprise party in the new backyard the next day. Over-the-top in customer service.
They did a really nice job on our driveway earlier this year. Big project. Took several days, especially because it rained half-way through. They make big efforts to be sure you have plenty of opportunity to make comments and let them know of issues. Also worked really well with my wife (I’m not the creative one on the team) in designing how the driveway would look – pattern, borders, colors, etc. We’ve gotten very nice compliments from friends and neighbors on the end result. Of course, every big home project has its share of the unexpected pop up, but this crew was really nice to work with and were very responsive and flexible. Definitely recommended.
I got bids from several companies about replacing my lawn with artificial turf. I selected Install It Direct because of their excellent Yelp rating and reviews, great salesmanship by Shawn, and their price was almost 20% below that of my second choice. They installed the artificial turf with a paver border. They arrived on time and got to work immediately.
I was surprised that the two day job was done in only one day; turns out they had two extra workers to get the work done quickly. The lawn looks great and I am happy I chose them.
I hired this landscaping company prior to my daughter’s wedding as we had planned to hold the reception dinner at our home. The landscapers provided a free initial consult and an estimate. I was skeptical that the company could provide the promised services within such a low budget however I was pleased with the quoted price. I was not disappointed! Not only were the prices amazing the quality of the work was fantastic. My new gardens look fabulous for our celebration, and I will definitely be using them again.
I cannot say enough good things about my experience with Install-it Direct!! Tim was unbelievably friendly and patient with us during the upfront decision process and Jhony and his crew were incredible, they worked so hard .. They are real craftsmen and they did a superb job. Jhony was very patient with me and my husband with our thoughts as the job progressed .. The workers had a complex design that they needed to complete and they nailed it.. Our home was truly transformed ….. it is truly “STUNNING” .. as our friend’s or neighbors asked us questions about the job i always said these guys are the best … We highly recommend this company to anyone thinking about doing ANY work to their yard or drive way or walls. Thank You again Install-It-Direct.
After deciding to install artificial turf, we are so HAPPY that we went with Install-It-Direct. Our salesman, Dustin, couldn’t have been more personable, accommodating and customer-friendly. The actual installers were an excellent crew – well-equipped, courteous with good attitudes, hard-working and extremely conscientious. They arrived early and worked until the job was done. We are absolutely thrilled with the end result. Our yard looks lush and green and “real.”
Removed front yard grass, prepared ground and installed paving stones. Add a two foot wide by one hundred foot long walk way to the rear of property. Called Install-It-Direct for a bid. Sales person, Shawn, responded and promptly arrived at the agreed time (A specific time, not some four hour window). It took three separate consultations with Shawn to finalize the plan. Each time Shawn was very considerate of my needs and offered excellent suggestions. The crew arrived on the agreed date and went to work. The crew was very response to my questions and went to great lengths to make sure I was happy with their work. Shawn would inspect and made sure that the work was as agreed and that the crew was doing an excellent job. Five days later the work was completed and was most acceptable. I am very please with the wonderful value of this improvement to my home.
Michael was very professional & personable right from the start. He answered all our questions very patiently and was friendly to our daughter and grandchildren. We were happy with the price and absolutely love the driveway. They said they would be there on Feb. 2nd and sure enough that is when the crew showed up. They worked diligently for the whole time and even our neighbor down the street hired them also. After the sealer was put on… all I can say is — WOW !
I’d have to say that my experience with Install-It-Direct was about as good as it gets. From the very beginning with the initial consultation to the scheduling of the demo, to the installation, and to the final touches only took about 2 weeks. I have a small yard that needed some serious work to make it kid friendly as well as a place that we would like to spend our time. Dustin Schmitt and the entire crew knocked it out of the park. They turned my concept into a reality. The first day I spoke with Dustin I gave him an idea of what I was looking for. I could tell right away that he knew where I wanted to go. He was able to run with it and create a drawing that outlined everything we asked for. It was fantastic to be able to see on paper what our yard was about to become. During this process my wife and I decided to purchase a play structure for our 2 kids. Due to the limited space all dimensions had to be right on. As it turned out the structure fits perfectly, giving my children a great place to play, as well as leaving us a great area to entertain. I’d highly recommend Install-It-Direct to anyone I know (which I’m already doing).. Fantastic job guys – way to make our dream a reality within our budget!!!
What a great experience we had working with install-it-direct! Ronald is not only a great guy, but a great project manager. We weren’t sure what we wanted and Ronald provided us with great ideas and suggestions. We can now say our backyard has gone from Drab to Fab. If you are looking to improve your outdoor living space, do yourself a favor and contact the team at install-it-direct!
Had a great experience with these guys from the initial sales/pricing visit through follow-up. The project was for artificial turf, about 650 sq ft, with removal of old material and not a trivial cut-in due to the irregular shape of the existing lawn borders.
I contacted IID, got a budgetary price then scheduled a home visit. Shawn came to my house, took final measurements, explained the different kinds of turf (including asking me what I planned to do out there and if I had kids/pets etc. to get to the right product) and left me with a quoted price. I told him I was going to seek other prices and he was fine with that, asked me when he should follow-up and ACTUALLY STUCK TO THE SCHEDULE. A blessing!
We ended up selecting IID between 2 other bids, they were comparable in price and we felt like the company had their act together. Plus, their contact wasn’t a bazillion pages of B.S. terms and conditions (another competitor actually expected us to furnish additional liability insurance while they were onsite – read those T’s & C’s people!), it was a single page with everything neatly spelled out. They were flexible on scheduling and when we got to the day of the job they arrived at our house at precisely the appointed time. Hallelujah! Seriously, our solar people consider themselves on time if they arrive within the hour! They completed the work that day, picked up their mess when they were done and Shawn was there that evening to inspect the work.
Overall, though the price was fair, the workmanship fantastic and the professionalism of the team outstanding. Would recommend them for any type of outdoor project and will likely be talking to them soon about another need around my property.
We had over 3,000 sf of grass removed and replaced with artificial turf, pavers,and decorative gravel. Dustin did an outstanding job of laying out the design and keeping us informed. The workers were all very professional and courteous and the installation was flawless. I would highly recommend Install It Direct.
THIS is the company you’re looking for. They did exactly what they said they would do – on time and perfectly (and quickly) installed. The turf looks so much like grass, it’s unreal. Prices on this stuff seem pretty competitive, so do yourself a big favor and have these guys do the job. Fabulous!!!
After moving into our newly constructed home, my wife had several different (not to be named) local companies provide general ideas, and rough estimates, for our backyard, which was barren, hard, rocky soil straight from a bad Western movie. We wanted a clean and relatively simple yet not boring paver installation. Most of these companies gave us estimates plucked from thin air (not itemized), and others were exorbitantly expensive and pushed us to include gimmicky additions that we didn’t need, let alone, wanted. We just needed someone who would work within our budget to implement and finalize my wife’s rough design with nice professional touches drawn from prior experience with other projects (I mean, this is what we pay professionals for, right?).
Michael from Install-It-Direct worked with my wife and I to design our backyard for a reasonable price back in 2014(!) a few months after we moved into the new house. After our very first meeting, Michael visualized our ideas on a design blueprint and provided his professional opinion without charging us a couple of thousand bucks for the design and consultation (a common practice). He clearly itemized the costs so that we could adjust the items within our budget. This entire process was completed in a very short timespan of 2 business days. Fast-forward to 2015, and given the costs of having a new home, we did not have the budget for months to actually go through with the project. During this gap, Michael occasionally kept in contact with us, but never to the point of being annoying. We decided to stick with Michael and move forward with our project.
The original price estimate given to us was competitive. This prompted us to inquire on how expensive it’d be to also install pavers in our front yard and driveway. Michael again came through with a very reasonable price, and we, to his genuine astonishment, agreed to also include the front yard for the project. We really appreciated how accommodating, patient, and respectful Michael was during this time, given that we were neophytes when it came to this sort of construction.
Construction began a little earlier than originally scheduled (which we did not protest) and from the onset it could be seen that the workers intended to finish within the original 2 week completion estimate. Johnny, the foreman, was helpful and made sure his crew and workers got the job done and on schedule.
Our project (2500 sq. ft. pavers and sealing of the pavers, 330 sq. ft. artificial turf, gas line to third party BBQ island, and irrigation system) was completed in about 2 weeks. During the construction, I telecommuted for work most of the week and the crew were very mindful of this – not making much noise and minimizing the amount of dust from activity. We actually received a noise complaint from an overly-sensitive neighbor regarding the construction, and the crew went beyond to attempt to appease our neighbor, even though everything was within the legal limits regarding permits and the times that construction took place. The crew also made sure my wife had clear access to bring the stroller out with our baby without any problems. As a side note, the owner (very friendly guy) and his son come out and perform the sealing of the pavers as the final step. I also don’t know (or want to know to be honest) how they got our project done without having a porta-potty installed, but they managed to do it. To some home owners this may be important (e.g., the lack of having a porta-potty in front of your house during the construction decreases the visual blight).
It’s been a few weeks since the completion of the project and we are very pleased with the results and can’t believe we were able to wait so long to enjoy the backyard. The value of our property has undoubtably increased and our house stands out from the rest in our neighborhood. In fact, we were the first home that used pavers to replace our concrete driveway, and this alone, to our surprise, upgraded the overall look of our property.
I will update this review when needed, especially after our yet-to-be completed BBQ island gets installed the following week. Michael is incredibly kind to return and assist us with electrical wiring and installation of a transformer for powering part of the BBQ island.
Thank you INSTALL-IT-DIRECT. You have won us over.
We had Install It Direct replace our 684 sq. ft dying lawn with synthetic turf. From the very beginning of the process to the completion of the project, they met our expectations. It took a day and a half to complete. When we found a few spots that needed a little fixing, they came back and happily fixed it to our satisfaction. Overall, I would say the rep and the crew have the type of work ethic I look for when I hire. They were straight forward with information, were organized and worked efficiently , and they did an excellent job following up with us after completion of the installment. The turf itself is amazingly realistic and high quality.
We have a huge backyard and didn’t know what to do with it, in steps Ron! What a great experience working with him and his crew, Ron came by to measure 3 times to quote and then re-quote our area we had in mind for turf. He dropped off several samples of turf that we might like and walked us through the pros and cons of each. We scheduled a last minute installation and the crew was prompt and respective of our existing landscaping. Call them! Its more than worth your time and their prices are very reasonable.
I had Install It Direct (IID) put synthetic turf and some flagstone steps into my backyard. Mike was my point of contact and he was absolutely terrific. He explained everything and was very knowledgeable. He didn’t sugar coat anything and was very honest. After about 10 bids/estimates from other landscaping companies, I found that Install It Direct was the one for me.
They came in bright and early and ready to work on a Wednesday morning. The turf crew for IID were very respectful and worked extremely fast. They removed about 800 square feet of old grass in about 2-3 hours. Next they got the ground ready and prepped for the installation. Next thing you know they start placing the flagstone steps for me to take a look at. After that, they started to bring in the synthetic turf and cut some of it into place. They worked about 9/10 hours and had the job already half done.
The next day, the turf crew continued cutting and placing the synthetic turf. As they continued working, you can slowly see my backyard transform. was so excited. AFTER ONLY 2 DAYS, they finished and my backyard was absolutely beautiful. The turf and the flagstone looked terrific. My wife was ecstatic and simply loved the new look. My 1 year old daughter loves walking and playing in the backyard.
If I ever have anymore big landscaping projects to do, I will definitely be using Install It Direct again. Thank you so much for your beautiful work, my family loves it.
While researching artificial Turf and a Paver Driveway, I came across this wonderful company. Ron emailed me back right away and educated me on the processes and costs involved.
The real interesting part is that Ron knew that I lived in Reno, Nevada and there was no way for him to do my job. He still gave me the time of day and then some! Just wished that I lived in San Diego because Install-It-Direct would have my business. Maybe they will start a Northern California or Nevada operation someday. Anyway, Thanks Ron for being a first class act!
Joe from Reno, Nevada!
Very nice and informative. They weren’t able to provide service in LA, but they spent the time explaining the costs associated with the pavers and gave me a few tips on what I should look for.
Install-it-Direct just completed our synthetic turf and putting green, and I must say with no stress involved. On time, friendly, worked quickly and efficiently, and cleaned up behind themselves. Yard looks fantastic!
Installed artificial grass in front and back. Brian and his crew were professional and exceptionally customer-satisfaction driven. The result looks great. Highly recommend them.
With the drought situation getting worse daily and the water rationing situation also worsening, I realized my front lawn was doomed (not to mention an astronomical water bill!). After much research into the artificial turf world, I made the decision to replace my front lawn grass with the non-watering type. I, like most people, wanted several estimates for the job. Install-It-Direct was ably represented by Dustin Schmitt (not a salesman – a Senior Design Consultant with a BS in Landscape Architecture!). Dustin spent several hours (patiently) explaining every aspect of my project while incorporating my ideas for design and answering all questions fully. The result was not really competition at all. Install-It-Direct had a reasonable price for top quality materials, a track record for professional installation and post contract support. The other 2 companies didn’t measure up.
Install-It-Direct also worked with me for over a month in scheduling my job (again and again!) while waiting for the EGIA (grass tear out rebate folks) go ahead to start my project and confirm eligibility for a per square foot rebate.
Finally, the “tearing out of the grass” began on August 8th. Because it took so long to get ‘the go ahead’ to start, the install crew worked a full day on Sunday and finished the job on Monday, August 10. Amazing transformation of a dying lawn into a ‘resort’ caliber, manicured ‘lawn’. My neighbors cannot believe it is artificial grass, and many people I don’t know have stopped out front and introduced themselves to ask about the job.
The superior workmanship and professionalism of Install-It-Direct, both of their installation crews and their support and management people made this job a complete success.
Would I use them again? You bet!
Would I recommend Install-It-Direct? With enthusiasm!
The work turned out beautifully — Extremely happy with the end result. We got multiple quotes and they were priced right in the middle, not the cheapest and not the most expensive. I contacted them because they were doing work down the street from our house and we stopped one day to talk to that homeowner for feedback — which was positive. Watching the installers perform their craft revealed that the construction team working our project were true artisans. I hadn’t really thought about all the angles involved with stone type material and that construction is never quite at perfect 45 and 90 degree angles. It was fascinating to see how they address these issues during installation with the intricate cutting and fitting of the pavers so that every corner and bend comes together seamlessly (if you look out our front door it is quite obvious that the construction of the house and the garage itself don’t follow straight angles. I wish I could post pictures as part of this review. On execution of the project they get an A+++rating, they showed up on time, ordered all the necessary materials and worked quickly to finish the job. I think it was 3 or 4 days total to demolish tons of concrete and lay almost 1K square feet of pavers. A couple days later they came to apply the sealant. Efficient quality work. The reason I rated them as a B for responsiveness is because during the “sales” phase of the project, the original sales person was a bit flakey and not very responsive. He also misrepresented that the installers would be able to move some existing embedded brick to flow into a pillar when in reality the crew who performed the install said that wouldn’t be possible (there was no point arguing with the artisans). However, at some point when the sales guy became unresponsive I reached out to them again and the owner of the company got involved. He addressed the unresponsiveness and informed me that our sales person (Bud Boggs) was no longer with the company (implication that there were other complaints about him). The B rating on that topic is more of a reminder for the company to remember how important it is for the sales team to be aligned with company ethics, to not misrepresent capabilities and to always be responsive. If we do any future paver projects (which we probably will) I will be calling Install it Direct again, I wouldn’t even bother with getting quotes from another company.
After getting a few quotes for our front yard lawn removal plus back yard paver patio project we decided to go with Install-It-Direct and we couldn’t be happier. We had them remove all the lawn in the front, put in roughly 400 sqft of artificial turf with a paver mow strip, and demo the concrete walkway and replace it with pavers. In the back yard we had a 14′ x 25′ paver patio installed, a concrete pad for a hot tub, and a small paver path that leads from the patio to the pad.
Shawn was our first point of contact. He came out to give us a quote and worked with us through the design process all the way to the completion of the project. He was great to work with and was super responsive, both via email and on the phone. The quoting process was very transparent (unlike some other companies we asked for quotes). Shawn sat down with us and his laptop and we could see how he came up with the quote line-by-line in an Excel spreadsheet. We mostly had a design already done by ourselves, but Shawn had some good input on how we can improve it and also suggested the installation of a drain line.
Before the work could begin we still had to do some trenching for electrical and water to the back yard ourselves. We also wanted to put in a gas line, and Install-It-Direct was very accommodating with our request to do that first, then let us finish the rest of the utilities, and finally start the landscaping project. They sent one of their guys out on a weekend to do the gas line for a great price.
Then the actual work on the landscaping began. They demo-ed everything in roughly two days with always at least 3 people working on-site and the whole project was done faster than anticipated in about a week. The speed of the crew was incredible and they were all super nice and polite. We were on top of things to make sure everything was done to our vision, and the crew was very responsive whenever we had some minor changes to the work they had done. We had some special requests in the back yard with regards to installing footings for a pergola that we intend to put up ourselves at a later point in time. The crew did an excellent job accommodating our needs.
Overall, we couldn’t be happier with the result. I highly recommend Install-It-Direct, and especially Shawn, for your artificial turf and paver needs.
We recently had lawn removed and replaced with synthetic grass including a putting green. We had excellent service! Our salesman, Shawn, was attentive and responded within minutes to every call or text. Noe and his installation crew were happy and efficient. It was a pleasure working with everyone. When we found a problem, they came back immediately and fixed it.
We had this company replace 800sf of turf with artificial turf. Our sales rep. Shawn Higgins was amazingly good. A genuine guy, not pushy, always on time, followed through with everything, gave us all sorts of excellent and detailed information and plenty of his time. The quote he gave us covered every detail so that we could decide what we wanted to do and know for sure there were no hidden costs.
The scheduler worked with our scheduling needs and even switched a job so that we could get this done before leaving town for an extended trip.
The guys on the work crew did a great job and finished on time.
Our only two recommendations to them were:
1) Let customers know when and where the material will be dropped off. For us, it all came the day before and we not told to expect them
2) Check for location of underground water pipes for sprinklers. They actually pierced a pipe with the nails and didn’t know it until we tested it.
We love our green turf. We purchased the highest quality and it looks very natural
The Install-It-Direct experience gets a GOLD STAR ! We are so pleased w/ the outcome. Dustin, our designer, started the process w/ a simple yet elegant design that highlighted our existing trees & koi pond in the back yard; he was able to incorporate a family- friendly putting green, a broad wrap-around side yard leading to the front and well-designed accent areas of turf in front to create appeal from the street view. This front area of turf will provide the framework to allow us to add a colorful rocky area featuring a park bench, dry bird bath, succulents & California natives. Dustin DOES NOT work w/ a cookie-cutter approach. His creativity gave our property a unique look. He also has the technical training ( a degree in Landscape Arch from Cal Poly) to give us important advice on considerations such as irrigation & drainage requirements. He & Noe actually came to our house on a Saturday to make the final game plan & do the markings of the yard because we are at work for long hours during the week.
Noe & his crew did a superlative job. There is a tremendous benefit to working w/ a company that has a crew that works together for every job they do- everyone works together as a team & even in the heat of summer, this hard-working crew was here from early morning to past 6 pm. This is an experienced team whose leader, Noe, gives the crew guidance & motivation & these guys do respond to his direction. It was a pleasure to have them working for us. All of these young guys were courteous, respectful & took pride in their work. Of note was the challenge of fitting the turf along the large granite rocks that we have in place for many linear feet of borders for all of the planting beds surrounding the house & property. Excellent craftsmanship was the outcome for the precise fitting of the turf around these jagged rocks & the result was a beautiful & professional line of sight.
Lidia, the Project Coordinator, kept tabs on timing & was avail by email even after hours.
Pricing was extremely competitive. Even our maintenance gardener agreed the price was the best he had heard for the work to be done. Our project from removal of grass & preparation of the area to completion took place on Friday, Saturday & Monday. No nonsense here- we have seen other projects in our area take 2 weeks or longer. And no heavy equipment coming in to the property- most of the labor done by hand & w/ a grass cutter/remover unit.
Overall- we are extremely pleased to have made such a wise decision to go w/ Install it Direct & highly recommend this company.
Phyllis & Dick G.
I have three words to describe Install-It-Direct: EXCELLENT! EXCELLENT! EXCELLENT!…..Mike, the rep in charge of the project, was at all times professional and very easy to work with. The crew was quick, competent and pleasant. I am delighted with my new “lawn” and quite happy that I chose Install-It-Direct to do the job. HIGHLY recommended!
Install It Direct just finished a paver project in my front yard and the compliments from the passers-by are numerous. Mike Redfield is awesome, very personable. The work crew was polite and did great work. The project was done in a timely manner. Overall, they made it an easy and positive experience.
Just had this company install artificial grass in my front yard and OMG! It’s more beautiful than I could have imagined, it feels great to know that it will look gorgeous everyday with no effort on my part! No water No bugs No chemicals No ugly spots Just lush, soft, green “grass”. Special thanks to our sales rep. James W. For being so helpful and awesome!
Selected Install-it-Direct based on reviews by others. Glad we did! Excellent job! Transformed our yard in less than three days. No more mowing or watering, and the synthetic turf looks better than real grass! Install-it-Direct was great to work with. Shawn, the sales representative, provided a detailed estimate broken out in a spreadsheet. They did everything they said they would do, and did it in a very professional manner.
They put in artificial turf, front and back yard, approximately 3000 square feet. Did a great job and very timely. Cleaned up before they left. Tim, the owner, checks with you to see if you are completely satisfied. And I am.
Member Comments: From start to finish it only took two full days. They had a crew of 9 out here working.