Your personal design consultant is also your dedicated project manager who will assist you from start to finish, and ensure that your project is handled with the care and attention it deserves.
We used to have field supervisors, just like every other company, who drove around from job site to job site, attempting to manage the projects as best they could and learned this was a failed system. As a result, we transitioned into the system we have now, which better aligns with our overall goal and mission, that being a customer-focused system where we continue to optimize the process from start to finish to remove as many variables where miscommunications can occur.
We figured out that if the person who sold the job is communicating directly with the foreman installing the job, it just made a heck of a lot more sense than passing the job off to a middleman (aka field supervisor) where things can easily get misconstrued and not too mention result in an equal amount of work explaining the situation to a middleman as it would to simply speak directly to the foreman/crew. We know all of the pitfalls of the field supervisor model to be true as we did it and lived it for many many years and it just doesn’t work for the crew, the rep, the supervisor and most of all the client loses big time as the project ends up taking longer than expected, orders get messed up, things get installed wrong….the nightmare list goes on and on. Meaning, you aren’t just sold something from a salesperson who is solely interested in making their commission where you are then handed off to someone else on a “conveyor belt” system to connect the dots and hope for the best. We learned through experience that this method is a recipe for disaster as too many things get lost in translation. We are the ONLY company that operates this way which is one of the many reasons for our success.
We are a Customer Service Company 1ST and foremost, that just happens to be the fastest growing paver + artificial grass installers in the United States. We would never hand our jobs to someone else and hope all goes well. We instead, know the importance of holding our customer’s hands throughout the process and personally overseeing their project from start to finish to ensure that everything gets installed just the way they had envisioned and they are 100% happy and thrilled! The value in this is priceless and we know it. The old game of telephone can be a fun activity with kids, but not in real life scenarios, where we are dealing with someone’s home/property.
Our name is INSTALL-IT-DIRECT for a reason and we like to stay as true to that whenever possible, where we go direct to the best crews hiring them to our team exclusively, strive for direct communication with the crews, direct communication with the homeowners, direct + transparent pricing model, so that at the end of the day, the customer can INSTALL-IT-CORRECT the first time.