Company FAQs

Paver Patio Cobblestone Install in San Diego

Why should I go with INSTALL-IT-DIRECT?

INSTALL-IT-DIRECT was born in 2009 and has been thriving on their innovative, yet simple business model:

Hire only the best crews in the industry in each trade(Pavers, Synthetic Turf, etc.), recruit them to our team exclusively, implement extremely efficient methods with every process, eliminating unnecessary overhead, and in turn, pass the savings onto you!

Can you give me a concrete example of what you mean by Best Price & Value?


Item Install-It-Direct Competitor
Project Same Same
Material Same Same
Installation Crew Same Same
Labor/Install Warranty Same Same
Material Guarantee Lifetime Lifetime
Price $7,000 $10,500
SAVINGS of $3,500 

When you say "Eliminate the Middleman," what do you mean?

The "middleman" refers to many factors; all of which drive the price of your project higher and higher. A few of them include: the Clever/Crafty Salesperson looking to land a BIG commission check, the unnecessary middle management, the enormous marketing budgets, and other unnecessary overhead. Install It Direct doesn't believe in sneaky sales tactics. In fact, we don't have sales people at all. We offer FREE Professional Design Consultations where we are looking to add Beauty and Value to your home. By going Direct, you are receiving volume pricing directly from the best installation crews in Southern California without any fluff or hidden costs, which other companies must include to pay for all their "middlemen."

I saw a company with an A+ BBB rating and another company with a B+ rating; I assume the better the score, the better the company. Is my assumption correct?

It depends on many factors. A higher score does not necessary correlate with the quality and service of a company. A higher score has a lot to do with the length of time a company has been in business and the number of complaints filed against the company. There is a big caveat here. When you join the BBB, they take your "stated business start date." What does this mean? This means that you can state whatever date you want as your start date. Yes, you can fabricate a start date. Make sure you cross reference a company's alleged start date with the date they obtained their Contractors License. FYI: it is illegal for any company to contract work over $500 without a valid contractor's license. So if a company states that they have been in business longer than their contractors license issue date, then they have been operating illegal and could face large fines and/or jail time. There are a lot of companies operating right now that have fluffed their numbers to make it seem like they are more established and increase their BBB rating, however, it is up to you as the consumer to do your own due diligence and find out the truth.

How do I go about getting a FREE Design Consultation & Estimate?

Go to our Get Started section and fill in the following information:

  • Step #1: Fill in your name, phone number, email, etc.
  • Step #2: Select your Installation (Pavers, Turf, etc.).
  • Step #3: Measure your project area in terms of square feet (sqft) *If applicable*.
  • Step #4: Select an installation time frame.
  • Step #5: That's it!! Now you are 1 step closer to saving lots of money on your new Installation through Install It Direct!

If a company has been in business longer, I assume this means the company has more experience and is most likely a better choice to do business with. Am I right to assume this?

It depends on many factors. First of all, please note that there are very few companies in Southern California that have been in business actively and legally for more than 9yrs. Secondly, keep in mind that approximately 10 yrs ago, 99.99% of all companies switched from in-house crews to subcontractors due to the cost. What does this mean? This means that if a company has been in business longer than 10ys, they do not have the same crews working for them as they did on day one. As a result, their experience is tied to the subcontractors, not the company. A company is only as good as the people they have on their team. Since 99.99% of companies use subcontractors to do the work, then the question should really be, how many years has the subcontractor been in business, as they are the ones that are going to be doing the installation. Install It Direct has hand selected only the most experienced crews in the industry. We back up our claims by providing our customers with a 2yr warranty.

What type of license must a contractor have to install Synthetic Turf?

According to the CSLB (Contractors State License Board), a contractor must either have their C-27 license or their C-61/D12 license to legally install turf. If a contractor has their C-61/D06 (Paver License) or C-12 license and states that they can also install synthetic turf, this is NOT true, as they are not licensed to do so! They must apply for an additional classification with the CSLB and obtain their Synthetic Products license. INSTALL-IT-DIRECT has ALL three, D06, D12 and C-27.

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